Recently, after a few years of terrible service and escalation charges, I disconnected DISH. The customer service was atrocious and the system restarted at least once a day.
They never did fix it. As I was talked in to placing the account on hold for a couple of months for a minimal fee, I was told my technical problems were because of down level equipment. Go figure, they replaced the equipment 3 times, with the same.
When I finally called to terminate, I was told I will receive a return kit. I will need to return the receiver/DVR, the remote and a piece from the SAT dish.
I asked them how I am to get on a three story roof and remove something from the SAT antennae. I was told that it was in the contract and I am responsible.
The final insult from a very poor product. What A Piece Of Garbage Company!
Reason of review: Bad quality.
Monetary Loss: $2000.
Preferred solution: Let the company propose a solution.