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I entered 2 yr contract. When I asked them to cancel at the end of two year, they told me that my contract has 6 more moths to go.

I asked why? They are telling me, I returned one my equipment, that automatically extended my contract. I was never told about this. Now I have to pay 6 more months of service that I never use.

I have been spending hours and hours of time with their customer service.

They claim that they sent a copy of my contract.

I am not receiving any. They are not canceling my account.

Reason of review: Deceptive business practices.

Monetary Loss: $10000.

Preferred solution: cancel my account immediately without any penalty .

I didn't like: Breech of contract, Customer service, Ink was dry on the contract, Loss of channels, Service.

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Mesa, Arizona, United States #930682

When you returned one of your receivers, did you place your account on Dish Pause? If so, the amount of time you spent on pause does not count towards your commitment.

For time to count towards the commitment, you must maintain minimum programming as qualified within the commitment itself. Returning a receiver will not extend it, however receiving a new receiver will renew a 24 month commitment if leased.

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