A Dish salesman showed up at our door one day, and presented to us that they could offer us a package equal to the Direct TV package we had, at a lower price. He stood in my living room and looked me in the eye when I asked if our local college games were included in the package and told me "yes".
That was in May. Come Sept. 1, and no games were available. I contacted a local satellite company that offers service for both Dish and DirectTV and found out I would have to upgrade my package to the tune of an additional $43/mo.
to get the channels needed to watch those games. That would have increased my cost to MORE than I had been paying with DirectTV. I will not do business with anyone who lies to me.
This looked like a classic "bait and switch" campaign. They may have gotten their cancellation fee, but that was much less than continuing to pay them for the next 2 years, and I have the peace of mind knowing I am not sending money every month to them.
Product or Service Mentioned: Dish Network Tv Package.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Lied.