Called Dish a couple of years ago to ask them to temporarily suspend service as we were going through major issues with medical bills due to my wife having cancer. I told them I would resume service when it was possible.
The agent said they understand and that I can call when ready to resume. I explained to them that since I was going to resume service I was going to hold on to the boxes. They again said no problem just call when you are ready. Well three days ago I contacted Dish and asked what it was to resume service.
I was told $980.00 was due to resume the service. I said that is impossible why so high? The rep told me it was for not returned equipment and box rental. I told him about the first call when I asked to suspend service due to financial hardship and I would resume when I can.
He got back to me and told me that the fees for the boxes were removed and to start service it would be $151.96 for the box rentals to get payed up. I went online chat today 2-23-2013 and was told it was $168.96 to bring the account current. I then asked to resume my service and was told that my boxes were outdated and I needed new ones to resume my service. I went online a couple hours later and asked why I was told the boxes would not work.
I was told that they will work however I needed to pay $789.89 to activate my account. I told them I already had been through that and the fees for equipment were taken off as I needed them for the service.They put me on hold to check with their supervisor and came back online to tell me that they needed $198.00 more to reactivate service. I told them I had paid the fee given me earlier in the day that was $168.96. I was again put on hold and this time I was told I had to call in and talk to their executive resolution team to handle this.
I called them and got another story again on how I needed to pay $998.99 to resume service plus two months up front for service. I told them the whole story about all that had happened and I had just paid to get caught up so I owed nothing. I again was put on hold and when the rep returned he asked if I was keeping the boxes. I said yes I need them if I am resuming service.
I again was put on hold and when he came back said ok we need two months up front for service to resume and the total is $198.89. I told him impossible $49.99 per month plus box rental no way adds up to $198.89. I was told that the service was $79.99 a month plus $25.00 a month for the HD box plus $10.00 a month for DVR service and $15.00 a month for their damage insurance. Math again is wrong.
I told him that online it says the monthly fees for the package are $49.99 a month. I was told that it was a price for new accounts only.
I told him it says online it is for both new and existing.He said it was not online on their site it was for new only. Needless to say I did not resume service with them as they can not come up with any answers that match.
Monetary Loss: $169.