I ordered the movie chappie, on demand. When I tried to watch it, it told me there was an error and i would not be able to watch it so I called customer support.
The women who answered was not only rude, but she did not seem to know what the problem was at all. I tried to explain saying, "I pressed menu, went to on demand, and rented the movie" She told me to access paper view I had to go to channel 500, I explained that I did not want paper view, and that I had Already paid for the movie which i cannot watch. she simply said I had to go to 500 louder and then said if it isn't on paper view I couldn't rent it, I explained that I already rented it, and paid for it. she said it must not have gone through and to try it again.
And this just went on until frustrated i hung up. The customer service was very poor and I have no intention of paying for a movie I can't watch.
Reason of review: Order processing issue.
Monetary Loss: $7.
Preferred solution: Full refund.