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Hi,

A few months back someone claiming to be from Dish Network called me to see if I wanted to upgrade receiver to HD. After talking to them for almost 2 hours, I was setup to upgrade my receiver. Later, I found out that I was added as a new customer instead of an existing customer. Then I started receiving two bills per month. Initially, I thought it was an oversight from them and expected them to fix it automatically. But they did not. They kept charging me twice for the same service. I called them up many times and one of them even told me that there was some mess up with the account and he would file a complaint to the upper management. Still no one fixed it. Last time when I talked to the supervisor, he was telling me that all charges were legitimate and that I had agreed to be added as a new customer at the time of upgrade.

Did anyone face this problem ? Any ideas how I can get this resolved ?

thanks

Kumar

Review about: Dish Network Account.

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Kimesco_DISH
#258001

I'm sorry for the problem you are experiencing with DISH Network and that it has not been resolved. I would be more than happy to further look into this for you and help you to the best I can to get this resolved. Please feel free to contact me directly at kimberly.escobar@dishnetwork.com

Kimberly Escobar

DISH Network

kimberly.escobar@dishnetwork.com

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