I was a Dish Network customer for many years. I was a satisfied customer all throughout, until I purchased a DVR a month ago.
As soon as I connected the DVR to my TV downstairs, I lost a major channel from a special package that I had. However, I was receiving this same channel on my upstairs TV. When I contacted them about this issue, they told me that this channel had been removed from the package on 2/1. In addition, they said I had to pay $20 extra to get this channel back.
However, I was receiving this same channel on my other receiver. I tried speaking to their agents several times, telling them that it was unfair that they hadn't informed me of the elimination of this channel from the package, before I purchased the DVR. However, they were very rude and hung up on me several times. Therefore, because of my dissatisfaction with their treatment, I cancelled my account and sent them my receivers and DVR as they requested.
However, yesterday I received a bill from them indicating that I had to pay a $245 bill just for cancelling. Since I felt that this was completely unfair, I called them concerning this issue. I told them that I was willing to restore my account and take back Dish Network service, if they would waive the cancellation. But the agent told me that she would not cancel the fee, even if I restored my account.
I believe that this is completely unfair that they treat a long-time customer in such a bad way.
I regret having purchased the Dish Network service. It was a big mistake!
Product or Service Mentioned: Dish Network Tv Package.