First off I would like to say I work in Tech Support and own a business so I consider myself a customer orientated person. I tip when necessary and know that being a good customer is just as important as providing a good service.
Got Dish TV service when I rented a house. The service was not too bad at our rental. Fair price and decent service. After a year I bought a house and this is were the nightmare began….
We got the service temporarily disconnected for the move. The service representative advised that we need to indicate when we want to schedule the reinstallation in the new home. So three months later we wanted it reconnected. Only to get told that we owe payment for the three months we did not have TV.
When my wife called they told her that it was hooked up and we are trying to scam them. I called the next day and was treated absolutely unfair and told that I need to pay a $100 reconnect fee on top of the three months we did not receive any type of service. My wife reattempted to call the next day and they ridiculed her saying that having your "boyfriend" call will not resolve her issue. Even talking to a manager was no help.
Once we paid all these (unfair) fees they came and hooked it up. Out of the four Televisions in my house (two receivers running all four) The controller does not work on one making it unusable. Also, in my daughters room she only has a couple channels and a message that says "Congratulations you have DISH 500", it is limited to only two channels. I called technical support and after 2 hours they fixed this issue.
A couple months later the "Congratulations you have DISH 500" screen came back up. I called support and had a HORRIBLE experience. I am guessing from our previous calls we are "marked" as poor customers. The Techs are very rude and condescending, could not advise what the issue was before.
Got transferred to the same lady I talked to with our previous issue and she was a completely unreasonable. After running a few "tests" she advised a technician needs to come to remove the "trees" and other "obstructions" from my DISH. Even after I indicate the service works on the three other receivers in my house. I am completely fed up with this experience.
This is not about getting something for free this is about treating people fairly and resolving common issues.
I am paying for a service that I cannot even use and it is a money pit to get it to work. This poor service has been consistent with every call and issue we have had.
Product or Service Mentioned: Dish Network Technical Support.
Monetary Loss: $300.